Refund policy
Archford USA Returns & Refund Policy
Returns
Returns are available for customers who purchased directly from Archford USA at https://www.archfordusa.com.
Customers may request a return within 14 days of delivery.
To be eligible for a standard return:
- The product must be unused and unopened
- The product must be in its original packaging
- All manuals, accessories, tags and supplied components must be included
- The product must be in a condition suitable for resale
Products that have been used, opened, damaged, altered, or returned with missing packaging or components may be declined.
Archford USA does not offer exchanges. Approved returns are processed as refunds.
Return Shipping Costs
Original shipping charges are non-refundable.
Unless the return relates to an approved warranty claim, damaged item, incorrect item, or other issue caused by Archford USA, the customer is responsible for the cost of return shipping.
We recommend using a trackable shipping method when returning goods.
How to Request a Return
To request a return, email:
Please include:
- Your order number
- The product or products you would like to return
- The reason for the return
- Any relevant photos, where applicable
Archford USA Support will review your request and, if approved, provide:
- A Return Authorization number
- The return shipping address
- Return instructions
Please do not return products without first receiving return authorization.
Refund Processing
Once the returned product has been received and inspected, Archford USA will notify you of the outcome.
Approved refunds will be processed to the original payment method within 3 business days of receipt and approval of the returned goods.
Please note that your bank, card provider or payment processor may take additional time to display the refund in your account.
Damaged, Faulty or Incorrect Products
If you receive a product that is damaged, faulty or incorrect, contact us as soon as possible at:
Please include your order number, a description of the issue and photos where appropriate.
We will review the issue and advise you of the available resolution.
Warranty Claims
Opened or used products that have a suspected manufacturing defect or warranty issue are not handled as standard returns.
For warranty assistance, email:
Please include proof of purchase, a description of the issue and supporting photos where available.
Contact Us
If you have any questions regarding a return, refund or warranty claim, contact:
Archford USA Support
Email: sales@archfordusa.com