Archford USA Shipping Policy

Shipping Method

All orders are shipped via USPS (United States Postal Service) Ground Advantage.

USPS Ground Advantage is a reliable domestic shipping service that typically delivers within 2–5 business days after dispatch, depending on your location. Transit times are estimates and may be affected by carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on:

• The weight and dimensions of your order
• Your delivery address
• Current USPS shipping rates

You will see the exact shipping cost before completing your purchase.

Order Processing Time

Orders are typically processed within 1 business day of payment.

Our warehouse operates Monday to Friday during standard business hours, excluding public holidays. Orders placed outside these times will be processed on the next available business day.

You will receive a confirmation email with tracking information once your order has shipped.

Tracking

Once your order ships, you will receive a tracking number via email so you can monitor your delivery directly through USPS.

Stock Availability

All orders are subject to stock availability.

We aim to maintain accurate stock levels on our website. Occasionally, a stock discrepancy may occur and we may be unable to fulfil all items in your order immediately.

If this occurs, we will contact you and provide available options, which may include:

• Waiting for the backordered item to become available
• Shipping available items separately
• Receiving a refund for unavailable items

Transit Time

USPS Ground Advantage transit is estimated at 2–5 business days after dispatch, depending on your location.

Delivery times are estimates only and may be affected by delays outside Archford USA's control, including carrier delays, weather, peak shipping periods, public holidays, or other unforeseen circumstances.

Dispatch Time

Orders are usually dispatched within 1 business day of payment.

Our warehouse operates Monday to Friday during standard business hours, excluding public holidays.

Change of Delivery Address

If you need to change your delivery address, please contact us as soon as possible.

We may be able to update the delivery address provided the order has not yet been dispatched.

Once an order has been dispatched, we may be unable to change the delivery address.

Out-of-Stock Items

If an item is temporarily out of stock, we may:

• Dispatch available items immediately and send the remaining items separately when available, or
• Contact you to discuss alternative arrangements or a refund

We will contact you if an out-of-stock item affects your order.

Delivery Delays

If your delivery exceeds the expected delivery timeframe, please contact us so we can investigate the shipment with the carrier.

Archford USA is not responsible for delays caused by USPS or other circumstances outside our reasonable control, but we will assist where possible.

Tracking Notifications

Once your order has been dispatched, you will receive a tracking link or tracking number by email.

Tracking information is provided by the carrier and may take some time to update after dispatch.

Parcels Damaged in Transit

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, please provide:

• Your order number
• Photos of the damaged packaging
• Photos of the damaged product
• A description of the issue

We will review the matter and advise you of the next steps.

Sales Tax

Applicable sales tax is calculated and displayed at checkout.

The amount of tax charged may vary depending on your delivery location and applicable tax requirements.

Customer Service

For questions about shipping, delivery, tracking, or your order, please contact:

Archford USA Customer Service
Email: sales@archfordusa.com