Terms of service
Archford USA Terms of Service
1. Introduction
1.1
Welcome to https://www.archfordusa.com (the “Website”).
The Website is operated by Archford USA (“Archford USA”, “we”, “us” or “our”) and allows customers to browse and purchase products offered for sale through the Website (the “Products”).
1.2
By accessing the Website, placing an order, creating an account, or otherwise using our services, you agree to these Terms of Service (the “Terms”).
If you do not agree to these Terms, you should not use the Website or purchase Products from us.
1.3
We may update these Terms from time to time. Updated Terms will take effect when published on the Website unless otherwise stated.
Your continued use of the Website after updated Terms are published constitutes acceptance of those updated Terms.
2. Use of the Website
You agree to use the Website only for lawful purposes.
You must not:
- Use the Website in a way that violates applicable law
- Attempt to gain unauthorized access to the Website or associated systems
- Interfere with the operation, security or functionality of the Website
- Use false, misleading or fraudulent information when placing an order
- Reproduce, scrape or commercially exploit Website content without our permission
We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect Archford USA, our customers or our systems.
3. Customer Information and Accounts
3.1
When purchasing Products, you may be required to provide information including your:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Payment information
You agree that the information you provide is accurate, current and complete.
3.2
If you create a customer account, you are responsible for maintaining the confidentiality of your login credentials.
You are responsible for activity carried out through your account unless the activity occurred as a result of circumstances outside your reasonable control.
3.3
If you believe your account has been accessed without authorization, contact us at:
3.4
Personal information collected through the Website is handled in accordance with our Privacy Policy.
4. Product Information
4.1
We aim to provide accurate Product descriptions, specifications, images, colors and pricing.
However, minor differences may occur due to:
- Manufacturing variations
- Product updates
- Packaging changes
- Display and screen settings
- Photography or image reproduction
4.2
We may update or discontinue Products without prior notice.
4.3
Product availability is subject to stock levels at the time an order is processed.
If we are unable to supply a Product you ordered, we may contact you to arrange an alternative, backorder, partial shipment or refund.
5. Pricing and Payment
5.1
Prices displayed on the Website are shown in United States dollars (USD) unless otherwise stated.
5.2
Applicable shipping charges and sales tax are calculated and displayed at checkout where required.
5.3
Payment may be made using the payment methods made available through the Website at checkout.
Payment services may be provided by third-party payment processors, including Shopify and other authorized payment providers.
5.4
Your order is not considered accepted until payment has been successfully authorized and the order has been accepted by Archford USA.
5.5
We reserve the right to cancel or refuse an order where:
- Payment cannot be authorized
- Product availability is incorrect
- Pricing or Website information contains an obvious error
- Fraud or unauthorized activity is suspected
- We are unable to legally or reasonably fulfil the order
If we cancel an order after payment has been received, the applicable amount will be refunded.
6. Orders
6.1
Submitting an order through the Website constitutes an offer to purchase the Products in that order.
6.2
You are responsible for reviewing your order before submitting it, including:
- Products
- Quantities
- Shipping address
- Contact information
- Order total
6.3
After an order has been dispatched, changes or cancellations may no longer be possible.
If you need to amend an order, contact us as soon as possible at:
7. Shipping and Delivery
7.1
Shipping is provided in accordance with our Shipping Policy.
Our standard domestic shipping service is USPS Ground Advantage, unless another shipping method is made available at checkout.
7.2
Orders are typically processed within 1 business day of payment.
Estimated delivery times are provided for guidance and are not guaranteed.
Carrier delays, weather, public holidays, peak periods and other circumstances outside our reasonable control may affect delivery times.
7.3
Shipping charges are calculated at checkout based on factors including:
- Delivery location
- Order weight and dimensions
- Applicable carrier rates
7.4
Once an order has been dispatched, tracking information will normally be provided by email.
7.5
If an order appears lost, delayed or damaged in transit, contact:
We will assist with investigating the shipment with the relevant carrier.
8. Returns and Refunds
8.1
Returns and refunds are governed by the Archford USA Returns & Refund Policy.
Standard return requests must generally be made within 14 days of delivery.
8.2
To be eligible for a standard return, Products must generally be:
- Unused
- Unopened
- In their original packaging
- Complete with manuals, accessories and supplied components
- Suitable for resale
8.3
Archford USA does not provide exchanges for standard returns.
Approved returns are processed as refunds.
8.4
Original shipping costs are non-refundable unless otherwise required by law or the return results from an error by Archford USA.
The customer is generally responsible for return shipping costs for standard returns.
8.5
Approved refunds will be issued to the original payment method.
Our Returns & Refund Policy provides further information regarding processing times and return authorization.
8.6
To request a return, contact:
9. Damaged, Faulty or Incorrect Products
If you receive a Product that is damaged, faulty or incorrect, contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Photographs where appropriate
- Any other information reasonably required to assess the issue
We will review the claim and advise you of the available resolution.
Nothing in these Terms limits rights or remedies that cannot lawfully be excluded under applicable consumer protection law.
10. Warranty
10.1
Certain Archford USA Products may be supplied with a manufacturer or product warranty.
Any applicable warranty period, exclusions or conditions may vary by Product.
10.2
To make a warranty claim, email:
Please include:
- Proof of purchase
- Your order number where available
- A description of the issue
- Photographs or supporting information where appropriate
10.3
We will review warranty claims and may request additional information or require the Product to be returned for assessment.
10.4
Where a warranty claim is accepted, the available remedy may include repair, replacement or refund, depending on the Product, the nature of the fault and applicable law.
10.5
Unless otherwise stated, warranties do not cover damage caused by:
- Misuse or abuse
- Improper installation
- Unauthorized modification
- Abnormal handling
- Accident
- Normal wear and tear
- Use outside the Product's intended purpose
10.6
Nothing in this section excludes any right or remedy that cannot lawfully be excluded.
11. Intellectual Property
11.1
The Website and its contents, including text, graphics, photographs, product information, branding, logos and other materials, are owned by or licensed to Archford USA unless otherwise stated.
11.2
You may use the Website for personal or legitimate business purchasing purposes.
You may not reproduce, distribute, modify, republish or commercially exploit Website content without our prior written permission, except where permitted by law.
11.3
Nothing in these Terms transfers ownership of Archford USA trademarks, branding, intellectual property or Website content to you.
12. Third-Party Services and Links
The Website may contain links to or integrations with third-party websites, payment providers, carriers or services.
Those third parties may operate under their own terms and privacy policies.
Archford USA is not responsible for third-party websites or services that are outside our reasonable control.
13. Disclaimer
We aim to keep the Website available, secure and accurate, but we do not guarantee that:
- The Website will always be uninterrupted or error-free
- Every Product will always be available
- Website information will always be free from minor errors or omissions
- Third-party carrier, payment or technology services will always operate without interruption
To the extent permitted by applicable law, the Website is provided on an “as available” basis.
Nothing in these Terms excludes warranties, guarantees or other rights that cannot lawfully be excluded.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Archford USA will not be liable for indirect, incidental, special or consequential losses arising from use of the Website or purchase of Products where such liability may lawfully be excluded.
Nothing in these Terms limits or excludes liability where doing so would be unlawful.
This section does not affect any non-excludable rights available to customers under applicable law.
15. Indemnification
To the extent permitted by law, you agree to indemnify Archford USA against losses, claims, liabilities or expenses arising directly from:
- Your unlawful use of the Website
- Your breach of these Terms
- Your infringement of the rights of another person
- Fraudulent or unauthorized conduct carried out by you
This provision does not apply to losses caused by Archford USA's own unlawful conduct.
16. Privacy
Your use of the Website is also subject to the Archford USA Privacy Policy.
For privacy-related questions, contact:
17. Governing Law and Disputes
These Terms are governed by the laws applicable to Archford USA and the transaction concerned, together with applicable United States federal law.
Any dispute will be handled in accordance with applicable law and any jurisdictional requirements that cannot lawfully be excluded.
Nothing in these Terms prevents either party from exercising rights available under applicable consumer protection or other mandatory laws.
18. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be modified or severed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms, together with the policies referenced on the Website, including the:
- Privacy Policy
- Shipping Policy
- Returns & Refund Policy
form the agreement between you and Archford USA regarding your use of the Website and purchase of Products.
20. Contact Archford USA
For questions regarding these Terms, orders, returns, warranties or customer service, contact:
Archford USA
Email: sales@archfordusa.com
Website: https://www.archfordusa.com